Terms & Conditions

These Terms govern your use of DeliverProof, operated by [Your registered business name], [Your address], India. By creating an account or using the app, you accept these Terms. If you do not agree, do not use the app.

• A shopkeeper account may be created with a valid email address or mobile number and must be verified by OTP.
• Delivery staff join a shop using a 6-digit code issued by that shopkeeper.
• You are responsible for the confidentiality of your password and for all activity under your account.
• The number of delivery staff you may add depends on your active plan.

You enter your customers' names, phone numbers and addresses into the app. You confirm that you have the right to do so and to send those customers WhatsApp notifications about their orders. You must not use the app to send marketing, promotional or unsolicited messages.

• WhatsApp notifications are metered. Each notification sent consumes one message credit.
• Monthly packs credit the full message quota at the time of purchase.
• Annual packs credit one month's quota at purchase and the remaining quota month by month over the plan term. Unused messages roll over and accumulate.
• Top-up packs add credits to your existing balance.
• New shops receive a limited free trial allowance of messages.
• If your balance reaches zero, the app keeps working — dispatch, delivery photos, delivery confirmation and payment tracking all continue — but outbound WhatsApp notifications pause until you recharge.

Payments are processed by our third-party payment gateway. Prices are shown in Indian Rupees and include any taxes stated at checkout. We do not store your card, UPI or bank credentials. A purchase is credited to your account only after the gateway confirms the payment.

• Message credits are digital goods and are generally non-refundable once credited.
• If a payment is charged but credits are not delivered, write to billing@[yourdomain].com and we will credit the messages or refund the amount within [X] working days.
• You may stop using the service at any time; unused credits are not exchanged for cash.

• Do not upload photos or content that is unlawful, obscene, or that infringes someone else's rights.
• Do not attempt to access another shop's orders, staff or billing data.
• Do not resell, scrape, reverse-engineer or overload the service.
• Do not use the app for any purpose prohibited by Indian law or by WhatsApp's own business messaging policies.

Dispatch and delivery photos are automatically deleted 90 days after upload. If you need a photo as long-term evidence, download or export it before that period ends. We are not liable for photos removed under this policy.

We aim to keep DeliverProof available at all times but do not guarantee uninterrupted service. Delivery of WhatsApp messages depends on WhatsApp, our messaging provider and the recipient's network, and is outside our control. Maintenance may occasionally interrupt access.

DeliverProof records what your staff photograph and enter. It does not verify the contents of a package, settle disputes, or act as an insurer. Commercial disputes with your customers remain between you and your customers.

To the maximum extent permitted by law, our total liability arising out of your use of the app is limited to the amount you paid us in the three months before the claim. We are not liable for indirect or consequential loss, lost profits, or lost business.

We may suspend or close an account that breaches these Terms, abuses the messaging system, or creates a legal or security risk. You may request account closure at any time.

We may update these Terms. The "last updated" date reflects the current version; continued use after a change means you accept it.

These Terms are governed by the laws of India, and the courts at [Your city] have exclusive jurisdiction.

[Your registered business name], [Your address], India · support@[yourdomain].com